Privacy Policy

📋Personal Information You Provide

When you register an account, make a deposit, or contact our support team, you voluntarily provide us with certain personal information. This may include, but is not limited to:

• Full name and date of birth (for age verification — players must be 21 or older)
• Email address and mobile phone number
• Residential address (city, district — e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Payment account details such as bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Copies of identity documents (National ID / passport) where required for account verification

📡Automatically Collected Technical Data

When you browse or interact with k9win, our servers and analytics tools automatically gather certain technical data to ensure platform stability and a personalised experience:

• IP address and approximate geographic location (country / city level)
• Browser type, operating system, and device model
• Pages visited, session duration, and clickstream patterns
• Cookies and similar tracking technologies (see the Cookies section below)

k9win processes your personal information only for legitimate purposes that are directly related to delivering and improving our services. Specifically, we use your data to:

• Create and manage your player account, including verifying your identity and age
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Deliver and personalise your gaming experience across cricket betting, slots, live casino, and crash games
• Send transactional notifications — account confirmations, deposit receipts, and withdrawal status updates
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activity
• Improve platform performance, fix bugs, and develop new features based on usage analytics

k9win does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below.

🤝Trusted Service Providers

We engage carefully vetted third-party companies to help us operate the platform — including payment processors (bKash, Nagad, Rocket), KYC and identity verification services, customer support technology, and hosting infrastructure. These providers access your data only to perform specific tasks on our behalf and are contractually bound to keep it confidential.

⚖️Legal and Regulatory Obligations

We may disclose your personal information when required to do so by applicable law, court order, or a lawful request from a government or law enforcement authority. In such cases, we disclose only the minimum information necessary to comply with the request.

🛡️Protection of k9win and Its Users

We may share information to investigate, prevent, or take action against suspected fraud, security threats, or violations of our Terms and Conditions — always within the bounds of applicable law.

k9win uses cookies and similar browser-side technologies to keep your session active, remember your preferences, and gather aggregated analytics data. We use three categories of cookies:

• Essential cookies — required for core platform functionality such as login sessions, deposit flow, and security checks. These cannot be disabled.
• Analytics cookies — collect anonymised data about how players navigate the site so we can improve page layouts and feature placement.
• Preference cookies — store your language, display settings, and notification preferences so you do not have to reset them on each visit.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in and use certain platform features.

k9win employs robust technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our infrastructure uses SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive data such as payment credentials and identity documents are stored using industry-standard encryption at rest.

While we take every reasonable precaution, no online platform can guarantee 100% absolute security. We encourage you to use a strong, unique password for your k9win account and to never share your login credentials with any third party. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

k9win retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. If you request account closure, we will deactivate your profile and begin the process of deleting or anonymising your personal data, subject to any legal retention obligations we are required to fulfil.

Transaction records and financial data may be retained for a longer period where required by applicable financial regulations. Such retained data is held securely and is accessible only to authorised personnel for compliance purposes.

As a k9win player, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team at [email protected] with your account details and the specific request:

• Right of Access — request a copy of the personal data we hold about you
• Right of Rectification — ask us to correct inaccurate or incomplete information in your account
• Right of Erasure — request deletion of your personal data, subject to legal retention requirements
• Right to Restriction — ask us to limit the processing of your data in certain circumstances
• Right to Object — object to our use of your data for direct marketing purposes at any time

We will respond to all legitimate data requests within a reasonable timeframe. We may require identity verification before processing requests that relate to sensitive personal data.

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your transaction is handled by those respective payment providers. Each provider operates under its own privacy policy and data handling practices. k9win is not responsible for the data practices of third-party payment services.

We strongly recommend that you review the privacy policies of any payment provider you use. k9win transmits only the minimum data necessary (such as transaction reference numbers and account identifiers) to facilitate the payment process.

k9win is strictly an adult gaming platform. Players must be 21 years of age or older to register, deposit, or participate in any game on this platform. We take our obligation to prevent underage gambling extremely seriously. During registration and at subsequent verification checkpoints, we collect date of birth and may request identity documentation to confirm that you meet the minimum age requirement.

If we discover or reasonably suspect that a player is under 21, we will immediately suspend the account, freeze any pending transactions, and investigate. Personal data collected in connection with age verification checks is handled with the highest level of confidentiality and is not used for any other purpose.

k9win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of k9win following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.